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Shipping & Returns

Shipping & Delivery Policy

Last updated: 17 October 2026

Klynx Active delivers to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland).

 

1. Delivery charges

  • Orders of £30 or more: FREE standard delivery.

  • Orders under £30: £3.99 standard delivery.

The delivery charge is always shown at checkout before you pay.

 

2. Delivery times

  • Processing: we process orders within 1–3 working days (Monday to Friday, excluding UK bank holidays).

  • Delivery: once dispatched, most orders arrive within 7–12 working days.

  • In total, please allow 8–15 working days from the day you place your order.

Our products are shipped by our international fulfilment partners, which is why delivery takes longer than from a UK warehouse. Delivery times are estimates and can be affected by busy periods (such as Black Friday and Christmas), carrier delays or severe weather.

 

3. Tracking

As soon as your order is dispatched, we'll email you a tracking number. It can take 2–5 working days for tracking to show its first update.

 

4. Orders in more than one parcel

If you order more than one item, your order may arrive in separate parcels on different days. We never charge extra for this.

 

5. No extra charges on delivery

All prices include any applicable taxes. You will not be asked to pay import duties, VAT or handling fees when your parcel arrives. If a carrier ever asks you for a payment, please don't pay it — contact us first.

 

6. Where we deliver

We currently deliver to UK addresses only. We're unable to deliver to the Channel Islands, the Isle of Man, BFPO addresses or outside the UK at this time.

 

7. Late or missing parcels

If your order hasn't arrived within 20 working days of the day you placed it, or tracking shows it as delivered but you haven't received it, email support@klynxactive.com with your order number. We'll investigate with the carrier and, if your parcel can't be found, we'll send a replacement or give you a full refund.

 

8. Delivery address

Please check your delivery address carefully at checkout. If you spot a mistake, contact us within 12 hours of ordering and we'll do our best to update it before dispatch. If a parcel is returned to us because of an incorrect address entered at checkout, we'll work with you to resend it or refund you.

 

9. Damaged parcels

If your item arrives damaged, please email us with your order number and a few photos as soon as possible, and we'll arrange a replacement or refund at no cost to you. This doesn't affect your statutory rights.

Questions? Email support@klynxactive.com — we reply within 1 working day.

Returns & Refunds Policy

Last updated: 17 October 2026

We want you to love your Klynx Active gear. If something isn't right, you can send it back.

 

1. 30-day returns

You can return any item within 30 days of the day you receive it, for any reason.

  • Items must be unused, in their original condition and packaging, with all parts and accessories included.

  • You may handle an item to check it, as you would in a shop. If an item has been used or handled more than that, we may reduce your refund to reflect any loss in value.

  • For hygiene reasons, items supplied in sealed packaging (such as grip socks) can only be returned if the seal is unbroken, unless they are faulty.

 

2. How to return an item

Step 1: Email support@klynxactive.com within 30 days of receiving your order. Include your order number and the item(s) you'd like to return. You can use the cancellation form at the end of this policy, but you don't have to.

Step 2: We'll reply within 1 working day with the return address and instructions. Please don't send anything back before contacting us — our returns address is not the address shown on your parcel.

Step 3: Send the item back using a tracked postal service and keep your proof of postage.

For some low-value items, we may offer a refund without asking you to send the item back.

 

3. Return postage

Unless the item is faulty, damaged or not what you ordered, you pay the cost of sending it back. We'll confirm the return address before you post anything, so you'll know the cost in advance.

 

4. Refunds

  • We'll refund you within 14 days of receiving the returned item, or within 14 days of you sending us proof that you've posted it, whichever comes first.

  • Refunds are made to your original payment method. Your bank may take a few extra days to show the money in your account.

  • If you cancel within 14 days of receiving your order (your legal cancellation period), we'll also refund the standard delivery charge you paid. For returns made from day 15 to day 30, we refund the price of the item(s).

 

5. Faulty, damaged or incorrect items

This policy doesn't affect your legal rights under the Consumer Rights Act 2015. If an item is faulty, damaged or not as described:

  • within 30 days of delivery, you're entitled to a full refund;

  • within 6 months of delivery, we'll repair or replace it, or refund you if that isn't possible;

  • after 6 months, you may still be entitled to a repair, replacement or refund.

Email us with your order number and photos of the problem. We'll cover any return postage, or arrange a replacement or refund without a return where that makes sense.

 

6. Exchanges

We don't offer direct exchanges. Simply return the item for a refund and place a new order.

 

7. Cancelling before dispatch

You can cancel your order at any time before it's dispatched by emailing support@klynxactive.com. We'll refund you in full, including any delivery charge.

 

CANCELLATION FORM

(Complete and return this form only if you wish to cancel your order.)

To: Klynx Active — support@klynxactive.com

I hereby give notice that I cancel my contract for the sale of the following goods:

Order number:

Item(s):

Ordered on: Received on:

Name:

Address:

Signature (only if this form is sent on paper):

Date:

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