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Terms & Conditions

Ordering From Us

Last updated: 17 October 2026

 

1. About us

www.klynxactive.com (the "website") is run by Klynx Active ("we", "us", "our"). You can contact us at support@klynxactive.com.

These terms apply to every order you place on the website. Please read them before you order. By placing an order, you agree to these terms.

 

2. Who can order

To order from us, you must be at least 18 years old, buying as a consumer, and have a delivery address in the United Kingdom.

 

3. Our products

We do our best to show our products accurately. Colours may look slightly different depending on your screen, measurements are approximate, and images are for illustration.

 

4. Prices and payment

  • All prices are in pounds sterling (GBP) and include any applicable taxes. Delivery charges are shown at checkout before you pay.

  • Payments are processed securely by Stripe. We accept the payment methods shown at checkout. We never see or store your full card details.

  • If a product is listed at an obviously wrong price because of an error, we'll contact you before dispatch. You can choose to continue at the correct price or cancel for a full refund.

 

5. Your order and our contract with you

After you place an order, we'll email you to confirm we've received it. This email doesn't mean we've accepted your order. We accept your order, and a contract between us is formed, when we email you to confirm it has been dispatched.

We may decline an order, for example if a product is unavailable, if there's a pricing error, or if we suspect fraud. If we do, we'll let you know and refund you in full.

Delivery, Returns & Faulty Items

6. Delivery

Delivery charges, delivery times and what to do if a parcel is late are explained in our Shipping & Delivery Policy. Items become your responsibility, and you own them, once they're delivered to the address you gave us.

 

7. Your right to cancel and returns

You have a legal right to cancel your order within 14 days of receiving it under the Consumer Contracts Regulations 2013. We extend this to 30 days. How to return an item and how refunds work is explained in our Returns & Refunds Policy.

 

8. Faulty items

We're legally required to supply products that are of satisfactory quality, fit for purpose and as described. Your rights under the Consumer Rights Act 2015 are set out in our Returns & Refunds Policy. Nothing in these terms affects your legal rights.

Safety & Our Responsibility

9. Using fitness products safely

  • Our products are designed for general fitness use at home.

  • Before starting a new exercise routine, especially if you have a medical condition or injury, or are pregnant, please speak to a doctor or qualified health professional.

  • Always follow the product instructions, check equipment for wear or damage before each use, and stop using it if it's damaged.

  • Keep products, especially resistance bands and small parts, away from young children.

  • Information on our website is general guidance and isn't medical advice.

 

10. Our responsibility to you

If we break these terms or fail to use reasonable care and skill, we're responsible for loss or damage you suffer that is a foreseeable result. We don't exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for breach of your legal rights as a consumer. Our products are for domestic and private use only, so we're not responsible for any business losses.

Other Important Information

11. Discounts and promotions

  • Discount codes, including newsletter welcome codes, can be used once per customer unless we say otherwise. They can't be exchanged for cash or combined with other offers unless stated, and may have an expiry date.

  • Any "was" or comparison price we show is a price at which we genuinely offered the product.

 

12. Your privacy

We use your personal data as described in our Privacy Policy.

 

13. Events outside our control

We're not responsible for delays caused by events outside our reasonable control. If this happens, we'll contact you as soon as possible. If the delay is significant, you can cancel your order for a full refund.

 

14. Changes to these terms

We may update these terms from time to time. The version in force when you placed your order applies to that order.

 

15. Law and complaints

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring legal proceedings in your local courts.

If you have a complaint, please contact us first at support@klynxactive.com. We aim to resolve every issue quickly and fairly.

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